There’s nothing quite as frustrating as trusting your monitoring tools—only to find out they’re telling two completely different stories. That’s exactly what happened during a recent Ubiquiti Wave Pro deployment. I was working the install remotely, checking the unit through the web interface, when it suddenly showed the 60 GHz link as down. Naturally, that set off alarms. A down link means troubleshooting, delays, and a big headache. But then I got a message from my onsite tech saying, “Everything looks fine here—the link is up.” That contradiction alone was enough to make me question my sanity.
At first, I assumed it had to be a syncing issue or maybe a firmware glitch. But the odd part was that the Bluetooth app on-site was showing completely different information from the web interface. Two official ways to access the exact same device—and somehow they couldn’t agree on something as fundamental as link status. When you're depending on accurate remote visibility to keep things moving, this kind of mismatch isn’t just inconvenient—it’s a recipe for wasted time, unnecessary troubleshooting, and serious deployment delays.
So, I tried to open a ticket with Ubiquiti support, expecting at least a “try this” or “here’s a workaround.” Instead, their response was almost surreal: they openly admitted it’s a known issue with no ETA for a fix. Not a minor bug, not a cosmetic glitch—an outright discrepancy between their own interfaces on critical link status. Even the support chatbot echoed the problem, saying, *“Based on your description, there may be a discrepancy between what UISP and the radio’s web interface report versus the Bluetooth app.”* It then pointed me to a general WiFi optimization guide that had nothing to do with the issue at hand.
In the end, the whole experience left me shaking my head but at least i knew it was a bug. When you're deploying gear like the Wave Pro, accurate diagnostics aren’t optional—they’re essential. Having to second-guess the device’s own interfaces shouldn’t even be on the table. Until Ubiquiti sorts this out, anyone managing Wave Pro deployments will need to rely heavily on onsite checks, because the remote view just can’t be trusted. It’s disappointing, avoidable, and honestly, not what I expect from equipment at this level.
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thanks for the message